SHIPPING TERMS

SHIPPING & DELIVERY

Each Liza Echeverry Jewelry is produced in Medellín, Colombia. We strive to make the shipping process as seamless and quick as possible.

Please note that, until further notice, orders are currently shipped from Medellín, Colombia. Your order will ship 5-7 business days after it is placed. We are working on reducing this window and will soon be shipping within 3-5 business days (as noted below). Please feel free to email us with any questions at info@lizaecheverry.com.

SHIPPING COST

All shipping costs are calculated automatically at checkout. Please refer to those rates for the most accurate shipping cost. Here are some guidelines:

To U.S. and its territories:

USPS Priority Mail: Free in orders over $300.00 USPS

Priority Mail Express: $30.00USD+ (dependent on state or territory)

To U.S. and its territories:

DHL Express: $25.00USD+ (dependent on country)

PROCESSING TIME

Please note that all orders typically ship 5-7 business day after they are placed. All orders placed on Friday, Saturday, Sunday or holidays are shipped on Monday or the next business day.

All orders with a delivery address within the U.S. ship via USPS Priority Mail. This service typically takes 2-3 business days. Shipments to Puerto Rico and Hawaii utilize the same service and typically take between 3-4 business days.

All international orders (with a delivery address outside of the U.S.) ship via DHL Express. This service typically takes 2-3 business days. Once it reaches the destination country it is processed locally through customs. The time frame of this process fluctuates and depends on each country and its rules and regulations.

Once the order leaves our facility, the delivery window is out of our control and should be closely monitored by the customer.

SHIPMENT TRACKING

Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Please utilize this information to track the order yourself. 

DUTIES & TAXES

Please note all international packages may be subject to duties and taxes. Customers are responsible for both and local customs website should be referenced for additional information.