WE’RE HERE TO MAKE IT RIGHT.
We doubt you won’t love it, but if something’s wrong with your order, let us make it right. Please review your order for accuracy immediately after you receive it.
Unused items purchased on www.lizaecheverry.com are eligible for return or exchange for 14 days after the customer receives the order. Please note that the date is determined by carrier delivery date confirmation. After the 14 day window, requests to return or exchange an item will be evaluated on a case basis. Customers are responsible for the cost of all returns or exchanges. Please click here for our complete policy.
HOW TO REQUEST A RETURN OR EXCHANGE?
Please make sure to contact us before you send any items for return or exchange. We will not process returns or exchanges without the appropriate documentation. This guarantees that your item is not misplaced or redirected back to you.
When you decide to return or exchange an item, email us using the form to the left.
Be sure to include your full name and your order number (you can find this information in the order confirmation email you received upon placing your order). Also, include a detailed explanation of what is wrong with the item. We will get back to you within 24-48 hours with next steps.